What’s Really Happening With Your Hospital Beds?

Score (1 - 5)

Does your program or team provide transparent reporting on labor, parts, and rental costs?

Are frequently used parts stocked on-site to avoid freight delays or excessive downtime?

Are replacement savings and extended life cycles tracked and reported?

Are warranty claims managed proactively to capture no-cost parts or labor?

Does the program avoid hidden costs (e.g., overlapping OEM support or redundant service calls)?

Score (1 - 5)

Are repair requests addressed within 24 hours on average?

Are user, EVS, and transport staff trained regularly to reduce misuse or preventable damage?

Are RTLS tags maintained with correct placement and fresh batteries?

Are mattress audits, barrier programs, and surface integrity checks performed at least annually?

Does the team conduct proactive rounding and inspections beyond scheduled PMs?

Subtotal (Service Quality):

Score (1 - 5)

Is there a designated program lead coordinating between Facilities, HTM, and Nursing?

Are Quarterly Reviews or program meetings held to align goals and share data?

Does the program track and analyze trending data (downtime, misuse, user error, warranty claims)?

Are AEM plans, replacement strategies, and decommissioning reviewed annually?

Does the team operate with a collaborative mindset - regardless of whether staff are internal or external?

Subtotal (Oversight) :