Meet our dedicated team of technicians, your trusted allies in the ever-evolving digital landscape. Each one is committed to safeguarding your business, armed with the expertise and empathy to ensure your operations run smoothly. With us, you’re not just a client; you’re a partner. We’ve got your back, always.
Our Unique Approach
Always On-Site Model
Our Always On-Site hospital bed repair and maintenance program ensures an outsourced expertise with an ‘in- house’ feel. We recognize the value in nurturing working relationships with your biomedical, nursing, facilities, transportation and EVS departments. The near-zero response time offered by Emeritus is invaluable in critical healthcare settings where every second counts.This rapid response capability helps prevent equipment failures and ensures that medical devices are always available when needed, ultimately contributing to enhanced patient care and satisfaction.
One Contact, One Contract
Emeritus's 'one point of contact, one contract' model simplifies the administrative burden associated with managing multiple service providers. By consolidating all maintenance needs for your entire fleet of beds & stretchers into a single contract, hospitals can efficiently oversee and understand costs associated with the maintenance program without the hassle of dealing with multiple vendors, departments, and POs. This approach enhances operational efficiency, minimizes paperwork, ensures clear communication channels, and most importantly saves your hospital up to 30%.
Quarterly Business Reviews
Our quarterly business review process by your dedicated service supervisor provides a comprehensive breakdown of asset inventory, work order progress, and the average age of equipment. We analyze average downtime and introduce any new service offerings by Emeritus. The review includes recommended training for the client and details on the next and last Joint Commission inspections. This process ensures transparency, identifies areas for improvement, and aligns our services with the client’s goals, ensuring their equipment remains in optimal condition.
All Makes and Models
Emeritus offers a unique advantage with our ability to service and maintain all makes and models of hospital beds and stretchers. This versatility ensures that regardless of the manufacturer or model, our skilled technicians can effectively diagnose, repair, and maintain the equipment to optimal standards. This comprehensive approach saves hospitals valuable time and resources, eliminating the need to engage multiple service providers, navigate complex support contracts, and reduces conflicts associated with non-biased support.
Service with Integrity
At Emeritus, our goal is to maximize the lifespan of your equipment without pushing for unnecessary replacements. We focus on delivering unbiased services that prioritize your needs, not sales. By performing component-level repairs rather than module-level replacements, we ensure that your costs remain low and reduce waste going to landfills. Our approach gets to the root of the problem, providing efficient and effective solutions that extend the life of your hospital beds and stretchers. Trust Emeritus to keep your equipment running smoothly while supporting your sustainability goals.
Hero Parts Kit
At Emeritus, we ensure decreased equipment downtime by stocking the most commonly needed OEM parts on-site. This proactive approach allows us to promptly address maintenance issues, even when parts are back-ordered and promise a 5 days or less average down time for all on-contract repairs. By maintaining an on-site inventory, hospitals can sustain a safe and functional environment for patients and staff. Our rapid response capability helps prevent equipment failures and guarantees that medical devices are always available when needed, ultimately enhancing patient care and satisfaction. With Emeritus, you benefit from efficient parts management that keeps your hospital operations running smoothly and effectively.
Targeted Training
At Emeritus, our services go above and beyond standard maintenance. We provide just-in-time and scheduled targeted training for nurses, transportation teams, and EVS staff. This training ensures beds are used correctly, significantly reducing user-error work orders and preventing damage. By educating your team, we help avoid costly repairs from issues like ripping cables from walls, damaging side rails against doorways, and knocking elevator doors off their tracks. Our proactive approach not only extends the life of your equipment but also enhances overall operational efficiency, ensuring a safe and effective environment for both patients and staff.
OUR SERVICES LEVELS
Emeritus Offers Three Comprehensive Service Levels To Meet Your Hospital's Needs.
Our signature service offering is revolutionizing hospital bed and stretcher maintenance. Ideal for hospitals with 300+ beds and stretchers, our Bed Maintenance 2.0 service level provides out-sourced expertise with an in-house feel with dedicated technician(s) working onsite full or part-time.
- FULL SERVICE: Bed Maintenance 2.0
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- Expert dedicated techs & dedicated supervisor
- Scheduled PMs with a 99% Completion
- Near-zero response time for repairs with 5 days or less average down time promise
- Labor, travel, parts covered for PMs and repairs
- Labor included for abuse repairs
- Onsite stock of OEM repair parts
- Automated/customizable JC Compliant FSRs
- 24/7 inventory access & JIT reporting
- All services meet OEM requirements
- Targeted user training & ongoing education
- Quarterly business reviews
- Corrective: Repair Services
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- Expert technicians & dedicated supervisor
- Fast, reliable, and communicative service
- OEM Parts
- Automated/customizable JC Compliant FSRs
- 24/7 inventory access & JIT reporting
- All services meet OEM requirements
- Proactive: Preventive Maintenance Services
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- Expert technicians & dedicated supervisor
- Labor, travel covered for PMs
- Scheduled PMs with a 99% Completion
- Repairs available at Time & Materials
- OEM Repair Parts
- Automated/customizable JC Compliant FSRs
- 24/7 inventory access & JIT reporting
- All services meet OEM requirements
- Equipment We Service
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- 1. Hill-Rom
- 2. Stryker
- 3. Joerns
- 4. Arjo
- 5. And many more